Rework

Books by Basecamp - 00:13Shape Up: Stop Running in Circles and Ship Work that Matters - 00:17Ryan on Twitter - 00:19Breadboard on Wikipedia and in Shape Up - 6:30Forrest M. Mims III on Wikipedia - 7:00"Planning is Guessing," our episode featuring Jason Fried on six-week cycles (his segment starts at 10:03). See also his Signal v. Noise post, "What six weeks of work looks like" - 13:20"Bets, not Backlogs," a chapter in Shape Up - 16:17The section on appetite in Shape Up - 17:13The section on the circuit breaker in Shape Up - 19:16

Big Integer, our episode about the outage - 3:56DHH's posts on subsequent outages - 3:59"Basecamp is hiring a Head of Marketing" (Signal v. Noise) - 6:15archive of past talks by Basecampers - 6:29Books by Basecamp - 6:30Six Hours of Phone Calls, our episode about looking for an SEO consultant to help with Basecamp's Google ranking - 6:46Basecamp Support - 8:28"Basecamp is hiring Customer Support Representatives" (SvN) - 8:38"We're hiring a Director of Operations" (SvN) - 9:19"Basecamp is hiring a Senior Programmer" (SvN) - 11:12Workable - 14:38Hiring Is Not Hazing, our episode about code reviews and other aspects of tech interviews - 20:00Know Your Team, our episode about the company formerly known as the product Know Your Company - 29:25"Why work doesn't happen at work," Jason Fried's 2010 TEDxMidwest talk - 31:27

Adam Stoddard on Twitter - 00:45Jason's tweet asking for SEO consultant recommendations - 1:36For more on design challenges as part of the hiring process, check out our episode "Hiring Is Not Hazing" - 4:12

A peek inside Basecamp's office in Chicago - 00:21"The open-plan office is a terrible, horrible, no good, very bad idea" (Signal v. Noise) - 00:34"Library Rules: How to make an open office plan work" (Signal v. Noise) - 00:43Tommy George on Twitter - 1:30YouVersion Bible app - 1:31Zemana - 13:39

Nikki Sylianteng on Twitter - 00:34"Thanks to Popular Demand, Planters Cheez Balls and Cheez Curls Are Back" (Kraft Heinz press release) - 2:54Nikki's tweets about eating Cheez Curls - 3:24

Jonas Downey on Twitter - 00:08Quiznos website - 00:21"We Love the Subs" commercial - 00:46Joel Veitch's site, Rathergood - 3:04Tarsier on Wikipedia - 4:29"We Like the Moon" video - 5:27Ty Harper's website - 5:45The Martin Agency website - 5:49Kerry Feuerman's website - 6:30Quiznos coupon commercial - 15:57Quiznos Huns commercial - 16:00REGO Restaurant Group on LinkedIn - 21:51"Where's the Shop? Cliff Freeman Slips Into History Books" (AdAge) - 30:22PIZZA PIZZA - 30:38

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about "open source, markets, debts, purpose, and no less than the meaning of life." David also sits down with Shaun to talk briefly about how he approached this keynote differently than past talks.

Buffer's website - 1:24Carolyn Kopprasch on Twitter - 1:45Buffer CEO Joel Gascoigne on Twitter - 11:32Buffer's Open blog - 22:59"Remote Team Meetups: Here's What Works For Us" - 23:08

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

If you have a question you'd like answered on the next Mailbag, leave us a voicemail at (708) 628-7850!

To listen to more of The Heartbeat Podcast, visit https://knowyourteam.com/blog/podcast/ or look for the show wherever you listen to podcasts.

Claire Lew on Twitter / Know Your Team website — 00:15The Heartbeat Podcast — 00:34Know Your Team's "About Us" page — 1:04"Building Know Your Company" (Signal v. Noise) — 8:04"How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31"Want to be a better manager? Work as a restaurant hostess" (Know Your Team blog) — 10:55Daniel Lopes on Twitter — 21:13The Watercooler — 21:40"Big news: Know Your Company is now Know Your Team" (Know Your Team blog) — 24:43

We're introducing a new segment called Last Week with Jason Fried, where Basecamp's CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company's lease on its Chicago office leaves him with a big decision on how to design a space for a mostly remote workforce and whether Basecamp needs an office at all. Meanwhile, all work and no play makes Shaun a dull boy.

Our 2017 episode, "Can You Sell Water? Part 2" - 00:29The Institute for Justice Clinic on Entrepreneurship at the University of Chicago - 00:37The study "The Growth, Scope, and Spatial Distribution of People With Felony Records in the United States, 1948–2010" was published in the October 2017 issue of Demography - 3:23Microsoft made $16,005 in revenues its first year - 5:31Wikipedia article on ichthys - 9:22"Care.com Puts Onus on Families to Check Caregivers’ Backgrounds—With Sometimes Tragic Outcomes" (Wall Street Journal, March 2019) - 12:42"103 Uber drivers accused of sexual assault or abuse" (CNN, April 2018) - 12:44KENTECH - 12:48

We're introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information from job seekers. We hear from Jeremy about how this scam works and from Shanae Dykes on Basecamp's Support team about how to keep yourself safe while looking for remote job opportunities.

The DHH tweet that started it all - 00:36Wailin's tweet about the Chicago Tribune - 2:23Laura Hazard Owen on Twitter - 2:55NiemanLab - 3:34Consumer Federation of California - 4:21California Senate Bill 313, which former Governor Jerry Brown signed into law in 2017 - 5:40California News Publishers Association - 6:31The New York Times' cancellation screen - 9:36The Wall Street Journal's cancellation policy - 9:43The Washington Post's cancellation policy - 9:57Pete Mortensen on Twitter - 10:12Matter Ventures (which shut down in late 2018) - 10:18Jen Sabella on Twitter - 14:54Block Club Chicago - 14:59"Billionaire Owner Shuts Down DNAinfo, Gothamist Sites A Week After Workers Unionize" (NPR) - 15:09

Read David Heinemeier Hansson's blog post and Jeremy's follow-up post on the mass-login attack.Our episode on the Big Integer outage - 00:41The big Code Red moment starts at 3:06 of this clip but c'mon, just watch the whole thing - 00:48Jim Mackenzie on Twitter - 1:15Background on the data breaches at Marriott, Equifax, and Yahoo - 1:53Jeremy Daer on Twitter - 2:10"It's a Unix system!" - 7:24Have I Been Pwned? - 13:471Password, LastPass, Dashlane - 14:52"Clever girl" - 17:24"I've got the same combination on my luggage!" - 17:29

In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how writing Ruby changed the way he thinks about programming.

Hello, Mallory - 00:20The Baby-Sitters Club - 00:40Aja Hammerly's website - 2:18Aja's post, "There Is No Perfect Interview" - 2:22Aja's tweets on hiring from November 2018 - 7:24A blog post by Basecamp CEO Jason Fried that talks about design challenges - 14:20Aja on Twitter - 23:15For further reading from Basecamp on this topic, Jim Mackenzie on the Support team has written some great Signal v. Noise posts about hiring: "Interview or Interrogation?" and "Under Pressure"

The IceCube website - 00:46What is a neutrino? (Scientific American) - 1:13SNOLAB in Canada is an example of a neutrino observatory located in an old mine - 1:58When neutrinos collide with other particles, a blue light is emitted. This is what IceCube detects. Read more about this blue light and IceCube in this article from the National Science Foundation - 2:13Emsisoft - 2:48Skynet satellite (and the other Skynet) - 4:38Mt. Erebus in Antarctica is the southernmost active volcano on the planet - 14:00The Thing (the 1982 version by John Carpenter) - 19:28The IceCube website has an entire section about living at the South Pole - 26:53The defibrillator scene in The Thing (Warning: VERY SCARY! And gross!) - 27:39The blood test scene in The Thing (Warning: ALSO VERY SCARY AND GROSS) - 27:50