Channelpro Weekly Podcast

If you love ice cream as much as we love ice cream it won’t surprise you that ice cream loves ice cream too. Please don’t waste any time making sense of that sentence, though, because there’s too much good stuff in this episode, in which Rich (flying solo while Matt’s on vacation) and returning guest host Eric Long, of Teracloud, examine a new product bundle from N-able for early growth MSPs, new data on cloud security and PC sales, and best practices for conducting employee performance reviews. Then they’re joined by Jon Murchison, CEO of MDR vendor BlackPoint Cyber, to discuss a scary recent incident in which attackers turned everyday IT management systems into nearly undetectable ransomware delivery tools. Not as sweet as ice cream, but no MSP should miss it. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3Uv

Why does so much nautical terminology sound vaguely naughty? While we ponder that vital topic, please enjoy this week’s ChannelPro Weekly, in which Matt, Rich, and guest host/MSP consultant extraordinaire Manuel Palachuk, of Manuel Palachuk International, discuss N-able buying a cloud management vendor, Augmentt offering free cloud management tools, and Acronis integrating with Splashtop. Then stick around for an important discussion with insurance expert Justin Reinmuth, of Techrug, about risk management for channel pros (hint: there’s a lot more than insurance involved). It’s a boatload of insights, and it’s setting sail now! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/pod

Heads up! There’s a new ChannelPro Weekly coming at you featuring Matt, Rich, guest host Vince Tinnirello of Anchor Network Solutions, and ChannelPro Managing editor Colleen Frye. They’ve all got lots to say about Hewlett Packard Enterprise’s new solution-as-a-service partner program, Dell’s strong but somewhat slower PC sales, documentation pro tips, and the 2022 summer edition of the ChannelPro Book Club. Then managed services consultant Jennifer Bleam, of MSP Sales Revolution, stops by to discuss her new book, Simplified Cybersecurity Sales for MSPs: The Secret Formula For Closing Cybersecurity Deals Without Feeling Slimy. It’ll spark insights that keep coming back! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU

Fear not, channel pros. Matt and Rich will protect you from nosey little talking paper clip icons. And with help from returning guest host Angel Rojas, of DataCorps Technology Solutions, they’ll also discuss Kaseya closing its acquisition of Datto, the new, possibly breakthrough RMM solution Kaseya says it has coming later this year, and the new AI-powered recommendation engine Kaseya just launched that they swear isn’t Clippy. Plus, we’ll dive into the keys to building sticky customer relationships. All of which is followed by a visit from Managing Editor Colleen Frye for a can’t-miss conversation with David Rose, of Rose Computer Technology Services, about his inspiring contributions in the local community and how you can start making an impact helping people in need too. Try as he might, even Clippy couldn’t spoil this episode! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly

Remember your first Walkman? No? Then you’re a lot younger than Matt and Rich, who are joined by returning guest host Lisa Shorr, of MSP branding consultancy Shorr Success and Secure Future Tech Solutions, a managed service provider in Rhode Island, to discuss cyber insurance news from Augmentt and ConnectWise, partner program news from Mailprotector and Malwarebytes, and the latest scary threat news from last week’s RSA Conference. Then all three of your hosts are joined by Splashtop channel chief Justin Windsor to discuss that vendor’s 2022 State of Remote Support Market Trends Report and its disturbing stats on help desk technician burnout. It’s a conversation so interesting you’ll want to hit rewind and then play a few times. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF

Put ‘er there, pal! Or come to think of it, maybe don’t per ‘er there just yet. While we think that through, we invite you to join Matt, Rich, and returning guest host Michael Goldstein, of LAN Infotech, as they discuss the new threat intelligence portal from Kaspersky, former Microsoft channel chief Rodney Clark’s new gig, the current state of play in the hardware market, and whether or not cloud vendors selling direct to end users is a threat to channel pros. Then stick around for a ChannelPro Weekly first, as Matt and Rich are joined by MSP and business guru Rick Jordan for a simulcast conversation about the tech landscape, the M&A market, and more that will appear both here and in Rick’s ALL IN podcast. Even germaphobes will enjoy it! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9

Think Halloween is the only time you can get a fun-sized Snicker-nugget? At ChannelPro you can get them year round, and there's plenty for everyone with Rich out on vacation. That leaves Matt and guest host Erick Simpson to discuss Bitdefender's new consumption-priced MDR service for MSPs, the latest edition of Ninja One's software suite, how to help SMBs leverage IT to drive growth, and some great tips on optimizing document migrations. Then stick around to meet Jeff O'Heir, ChannelPro's new Event Content Director and Community Manager. Learn more about his role at our regional events and the work he's doing on ChannelPro's new action councils. It's more fun than a full-size Snickers! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOW

Don’t let those end users stay up past their bedtime, channel pros, and help yourself to any snacks in the cupboard. In the meantime, why not listen in as Matt, Rich, and guest host Frank Bravata, of MSP Cyber Brigade, discuss the news from Ingram Micro’s latest Cloud Summit, channel chief Rodney Clark departing Microsoft, and ChannelPro’s 2022 Vendors on the Vanguard list? Then stick around while your hosts speak with analyst Bob Takacs of Analysys Mason about the current optimistic mood and tech spending patterns of U.S. SMBs. We won’t tell your parents just this time. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/ChannelPro-Week

Combine two flavors of ice cream in one cone, and you get a delicious treat. Combine two RMM systems into one and you get…well, that depends, doesn’t it? That’s just one of the mysteries of life that Matt, Rich, and returning guest host Ronnie Parisella chew over this week when not discussing the buzz from the latest TD SYNNEX partner conference, Keeper Security’s remote access solution, a forthcoming managed service from BLOKWORX for Cytracom’s ControlOne secure network connectivity solution, and Datto exec Rob Rae’s take on the pending deal that will make Datto part of Kaseya. Then your hosts are joined by Juan Fernandez, of The MSP Growth Coalition, for a thoughtful conversation about the past, present, and (especially) future of managed services. Yummy! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAh

Cybersecurity’s tough, but is anything more puzzling than seafood? No really, think about it. Or better yet, don’t think about it and listen to this special edition of ChannelPro Weekly sponsored by Datto instead. Matt and Rich are joined by Datto partner Brian Weiss, of ITECH Solutions, to discuss Pax8 adding AWS to its line card, Dell’s surprisingly strong PC sales two years into the work-from-home era, and the secrets to influencing vendor roadmaps. Then they’re joined by Ryan Weeks, Datto’s CISO, for a deep dive into the SaaS security landscape. And seafood. No tartar sauce needed! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f3-46d8-b625-abdc0ba032f1/

Here’s a thought. Rename the OS drive on your PC the Q drive. Makes about as much sense as the letter you probably use now. Next, tune into this week’s jam-packed episode, in which Matt, Rich, and guest host Paul Nebb, of Titan Technologies, discuss Eaton’s move into peripherals, Datto’s new BDR appliances and cloud continuity solution, and a new managed SD-WAN offering from Fortinet, Ingram Micro, and Masergy. That’s all followed by two (count ‘em) interviews. First, Laurie Mitchell of Wasabi Technologies discusses turning cloud storage from a commodity into a revenue, efficiency, and security opportunity. Then Jason Howell, of SkyAMP, pulls back the veil a bit on his company’s fascinating but mysterious wireless signal boosting technology. We’ll C you there! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNH

Ransomware just struck your client. Our suggestion? Do NOT place your first call to Ghostbusters. To find out who you should call, listen to this week’s episode, in which Matt, Rich, and guest host Ben Pearce, of ACP Technologies, discuss the news from the 2022 Robin Robins IT Sales and Marketing Boot Camp event, the new incident response service from ConnectWise, and the secrets to generating big financial results with small managed services teams. Then they’re joined by Dave MacKinnon, vice president and CISO of N-able, for an important conversation about a recent N-able research study that turned up some distressing numbers about how often MSPs suffer successful cyberattacks, and how rarely they take basic precautions like implementing MFA. It might just have you calling 9-1-1. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&

Riddle me this, channel pros. What do you get when you combine a Kaseya with a Datto? Still don’t have it? Join the pack that includes Matt, Rich, and returning guest host Josh Weiss, of LA Creative Technologies. They have some details to share via Rich’s exclusive conversation with Kaseya CEO Fred Voccola, however, not to mention additional thoughts on Thoma Bravo selling Barracuda Networks to KKR and Cisco offering a new partner specialization in environmental sustainability. Not satisfied? There’s also an insightful and extremely timely conversation about the big changes coming to Microsoft’s partner program, live from the SMB TechFest conference, with the host of that show, MSP Dave Seibert. Maybe not a $6.2 billion episode, but close! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEG

You’ve got to pity those poor accountants. Bad enough they’ve got all those tax returns to complete this time of year. Now they’re getting the cold shoulder from channel pros too. Ah well, you’ll understand why after you’ve heard Matt, Rich, and guest host Stanley Louissaint, of MSP Fluid Designs, talk about turning QuickBooks and other SMB business applications into a whole new revenue source with Elliott Curtis, of Intuit. That insightful conversation comes after equally interesting discussions about UCaaS vendor Cytracom’s move into secure networking, Zoom’s new partner program, and the post-merger status of TD SYNNEX. We think you’ll enjoy it no matter what you think of accountants. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuO

It takes all kinds, folks, and you’re welcome to join us at ChannelPro Weekly no matter how much hair you have. Or don’t. Or what color it is. You’re also welcome to join Matt and Rich as they speak with Barbara Paluszkiewicz, of IT consultancy CDN Technologies, about HPE GreenLake’s new Aruba network-as-a-service solutions, taking your cold calling game to the next level, and a fascinating product from a vendor to watch named SkyAMP. Then they’re joined by Reed Warren, of M&A consultancy iT Valuations, for an in-depth conversation about when to sell and what to expect when you do. It’s hair-raising stuff! Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music: https://music.amazon.com/podcasts/a1d93194-a5f

Some matchups are competitive. Others not so much. And when it comes to bacon versus, well, anything, Matt, Rich, and returning guest host Brian Weiss, of ITECH Solutions, are in lockstep agreement. They also have a lot to say about why the VAM (as opposed to VAR) business model is a winner, Microsoft’s total partner program rewrite, CompTIA’s decision to give away ISAO access to all its MSP members, Kaseya’s new Compliance Manager release, and the first appearance of desktop management in Augmentt’s cloud management portfolio. Then they’re joined by Charles Ferland of Lenovo for an insider’s take on channel opportunities in edge computing. It’s a sizzling market! Though not as good as bacon alongside scrambled eggs. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: http

It’s dangerous out there, ma. Always use toofah. If you don’t believe me, take it from Matt, Rich and returning guest host Lawrence Cruciana, of Corporate Information Technologies. They and this week’s interview guest—Grayson Milbourne, security intelligence director at Webroot—have plenty to say about ransomware-as-a-service, Log4j threats, and a bunch of other reasons why none of us can have too much toofah these days. And that conversation comes after some interesting discussion of why Axcient and N-able are seeing such strong momentum around direct-to-cloud BDR, the clever new integration between Trend Micro’s security software and Cowbell Cyber’s insurance platform, a new vendor RFQ tool from the QuoteWerks team, and why good documentation can increase your sale value in an M&A negotiation. Trust us, the whole episode is a winnah. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/a

So maybe mom DOES love us best, but can you blame her? We’ve got Matt, Rich, and returning guest host Luis Alvarez, of leading-edge solution provider Alvarez Technology Group, here to discuss Nerdio’s melding of virtual and physical resource management, ThreatLocker’s innovative new network access control product, Pax8’s network security distribution deal with WatchGuard, and the secrets to thriving in the post-endpoint era of managed services. Then we’ve got Michael Schwab, co-president of D&H Distributing, with us to share his take on where the money is today in SMB technology and where it will be in the future. Looks like we ARE the boss of you now. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotify: https://open.spotify.com/show/7hWuOWbrIcwtrK6UJLSHvU Amazon Music:

This show’s going out to all of you who care about managed services, cybersecurity, and working with distributors. Except for YOU, Larry. Jerk. We trust the rest of you will enjoy hearing Matt, Rich, and returning guest host Bob Coppedge, of Simplex-IT, discuss Gradient MSP’s new integration hub for billing reconciliation, Nodeware’s vulnerability management integration with SOCSoter’s SOC, the joys (er, agonies) of Microsoft’s New Commerce Experience, and the secrets to building a state-of-the-art website. Not to mention the expert insider’s big picture take on the past, present, and future of distribution they get from channel veteran Frank Vitagliano, CEO of the Global Technology Distribution Council (GTDC). Even Larry won’t have a bad word to say about this episode. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKE

Don’t worry. If you haven’t collected enough box tops to get the coveted ChannelPro Weekly secret decoder ring, you’ll still enjoy this week’s episode, in which Matt and Rich are joined by returning guest host Corey Kirkendoll, of 5K Technical Services. The three of them discuss LogMeIn becoming GoTo and making a push into the channel, Unitrends launching its first small office BDR appliances, and the secrets to picking an MSSP. Then they’re joined by ChannelPro Managing Editor Colleen Frye to congratulate Oli Thordarson, president and CEO of Alvaka Networks and ChannelPro’s just-crowned Peer of the Year for 2022. You won’t need a decoder ring to figure out why he won, either, once you’ve heard him speak about his business. Subscribe to ChannelPro Weekly! iTunes: https://itunes.apple.com/us/podcast/channelpro-weekly-podcast/id1095568582?mt=2 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9jaGFubmVscHJvd2Vla2x5LmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwjq-N3UvNHyAhVWPs0KHYdTDmkQ9sEGegQIARAF Spotif