Knowledge@wharton
How Language Boosts Customer Satisfaction
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:14:51
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Sinopse
Using more concrete language can improve customer satisfaction according to new research from Wharton marketing professor Jonah Berger. See acast.com/privacy for privacy and opt-out information.
