Uxpod - User Experience Podcast
Customer Support - an Interview with Joel Spolsky
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:23:10
- Mais informações
Informações:
Sinopse
What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB
