Design Critique: Products For People

Eric Penn rejoins Tim Keirnan on the show for a critique of Garmin dash cameras. And on this show you know we bought them with our own money, no review units or other favors from the manufacturer. The guys discuss the following models: * nuviCam LMTHD that combines a GPS with a dash cam * Garmin 35 * Garmin 46 * Garmin Mini In both Eric's and Tim's critiques, Garmin customer support was a big positive to the customer experience. The products were useful and usable, without any outstanding problems. When Tim's nuviCam broke after only two years, Garmin customer support worked diligently to help him fix it. Even though it could not be fixed, having a company sincerely try to help solve a problem salvages a relationship and Tim would consider another Garmin purchase because the customer service. Our previous episode with customer service professional expert Charlotte Purvis rings true here. In Eric's case, his 35 broke under the warranty period and Garmin quickly replaced it. No fuss, no muss. Eric discusses us