The Look & Sound Of Leadership

A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools. Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.Don’t assume you know why people ask what they ask. You don’t. Ever.    The closed-ended script:Answer what’s askedMatch LengthCheck for understandingThen add your detailsNo mattress stuffing!It’s a customer service exchange.The open-ended script:Start with a number Label the first itemExplain in briefMake the leap. Start with a number. It’ll be okay.When you know things, use this script. You will sound expert.The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.CALLING ALL COACHES!Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.Related categories in the library:Communication SkillsLeadershipPerception – How Others Percei